Oops!

Yes, please tap the plus sign to the right hand side of the ‘pick up’ field and ‘drop off’ field to add another address.  If you need more help on how to use the app watch our customer tutorial: https://youtu.be/k_2SqpRAuH0

The average time for a job to be accepted is 15 minutes. In the unlikely event that your job has not been accepted please contact customer services on +44 (0)1322 303 442 or email info@vanr.co.uk.  If you need more help on how to use the app watch our customer tutorial: https://youtu.be/k_2SqpRAuH0

Sorry, no cash. For both security and administrative reasons we do not accept any form of cash payments, however if you wish to give a cash tip to your driver then you can do so at your own discretion

We accept Visa and MasterCard upon booking. American Express and PayPal are not accepted as of now unfortunately but we are looking at making these available in due time

Once you have selected your pick up and drop off address, then your van size please select your ‘advanced delivery’ to book a job for another day.  If you need more help on how to use the app watch our customer tutorial: https://youtu.be/k_2SqpRAuH0

Below are the typical dimensions for each van, which will allow you to select the appropriate van for your item/s.

Small Vanr: Height: 1400 mm, Width: 1500mm, Payload: 500kg

Medium Vanr: Height: 1500mm, Width: 1700mm, Payload: 1000kg

Large Vanr: Height: 1800mm, Width: 1700mm, Payload: 1800kg

Luton Vanr: Height: 2200mm, Width: 2000mm, Payload : 3000kg

You can specify the earliest your parcel can be picked up, as well as a delivery deadline. If you need to define a specific pickup time window, please select the advanced delivery option and select time and date. If you need more help on how to use the app watch our customer tutorial: https://youtu.be/k_2SqpRAuH0

Please note our policy only covers for the material cost of the items, this is standard for all courier service

Otherwise you may require a specialist fine art courier service.

When defining your consignment size and weight, please consider the total volume of all your items as just one item. For example: two phones could be classified as a ‘small parcel’ and weigh ‘1kg’. It’s also worth leaving a short description about your consignment (e.g. ‘two phones’). The courier will be able to see your notes before accepting your job and have a better idea of whether they are suitable for the job, thus reducing the risk of overload.

If you don’t have contact information include your own, but beware that not having this information generally makes the process of delivering jobs more difficult, leading to waiting charges whilst we try and find the pickup and delivery address. If the pickup/delivery point is not found and there’s nobody to give/receive the package, there may be cancellation costs incurred too.

No

The VANR representative needs the recipient telephone number to communicate any delays in their journey or difficulties locating the collection or delivery address