Oops!

We do our utmost to keep customers happy. As there can be mitigating circumstances around why you may be unsatisfied with the service (e.g. Traffic, breakdowns) we treat each case individually and on its merits. Please contact us with your complaint by sending an email to info@vanr.co.uk

We will contact the driver and claim through their insurance to reimburse you.

It is sometimes very difficult to determine at what point the item was damaged. We ask our couriers to be vigilant, so if they suspect an item could be damaged before they pick it up we ask them to report it. If an item is fragile it’s important to mark this so we can treat as such. Should you believe one of the couriers is at fault please contact us as we treat each case individually and are happy to mediate.

Yes, but it is always in your best interest to package items as a precaution as sometimes driver can be carrying items from other customers.

Yes, but it is always in your best interest to label items as a precaution as sometimes driver can be carrying items from other customers.

Yes, we take our customers security very seriously. And we use a secure payment provider (braintree) to manage transactions; this means that we do not have direct access to your card details. Braintree is fully pci compliant. We also have a similar level of security with regards to your personal information as it’s secured and stored on pci compliant servers on google’s cloud platform.

Not yet, but we plan on offering this service soon.

No, we currently don’t offer repackaging services.

Yes we do.

We operate all over England, Scotland and Wales.

The vanr app operates 24 hours a day, 7 days a week.

Currently we do not have this option on our app, to get our quote please send an email to: info@vanr.co.uk or call us directly on: 01322 303442